I’ve developed an extensive range of skills and capabilities as a team leader and business partner. I’m a believer in bringing clarity through collaboration, and I’m passionate about delivering great technology solutions while minimizing complexity and keeping user experience front and center.
| Capability | Notes |
|---|---|
| Budgeting and Financials | Planning and managing annual operating and capital budgets, vendor management, RFP development |
| Collaboration | Whiteboards, feedback, active listening, systems thinking principles |
| Creative Problem Solving | Thought leadership, facilitation, technical troubleshooting and analysis |
| Customer Experience | Managing and minimizing complexity shown to the end user, communication, delivering on commitments |
| End User Support | Service desk, technical support, documentation and knowledge base development |
| Executive Engagement | Project proposals, support for board and advisory presentations, governance committees, status reporting |
| Portfolio Optimization | Prioritization, finding and eliminating redundancy and waste, effective lifecycle management |
| Process Improvement | Metrics, customer feedback, and collaborative conversations |
| Project Management | Effective planning, execution, workflow staging, transition to support |
| Service Design | ITIL-based service definition, capacity planning, delivery metrics, incident management |
| Strategy Development | Organizational and departmental strategic planning, stakeholder engagement, roadmaps |
| Team Development | Team training, feedback, performance improvement, stretch goals, self-study learning groups |