I’ve developed an extensive range of skills and capabilities as a team leader and business partner. I’m a believer in bringing clarity through collaboration as a people leader, partner, and contributor.
I’m passionate about delivering great technology solutions while minimizing complexity and keeping user experience front and center.
| Capability | Notes |
|---|---|
| Budgeting and Financials | Planning and managing annual operating and capital budgets, vendor management, RFP development |
| Collaboration | Whiteboards, feedback, active listening, and systems thinking principles |
| Creative Problem Solving | Thought leadership, brainstorming, facilitation, technical troubleshooting and analysis |
| Customer Experience | Focus on managing and minimizing complexity shown to the end user, communicate, deliver on commitments |
| End User Support | Service desk, technical support, documentation and knowledge base development |
| Executive Engagement | Project proposals, support for board and advisory presentations, governance committees, and status reporting |
| Portfolio Optimization | Prioritization, finding and eliminating redundancy and waste, effective lifecycle management |
| Process Improvement | Metrics, customer feedback, and collaborative conversations |
| Project Management | Bring organizational value through effective planning, execution, and transition to support |
| Service Design | ITIL-based service definition, capacity planning, delivery metrics, and incident management |
| Strategy Development | Combine business drivers with rich conceptual understanding of technology solutions, architecture design, and strategic roadmaps |
| Team Development | Investment in team training, self-study groups, feedback, and stretch goals |