I’ve developed an extensive range of skills and capabilities as a team leader and business partner. I’m a believer in bringing clarity through collaboration as a people leader, partner, and contributor.
I’m passionate about delivering great technology solutions while minimizing complexity and keeping user experience front and center.
| Capability | Notes |
|---|---|
| Budgeting and Financials | Planning and monitoring annual operating and capital budgets in excess of $25 million |
| Collaboration | Whiteboards, feedback, active listening, and systems thinking principles to arrive at great solutions |
| Creative Problem Solving | Ideation, thought leadership, brainstorming, technical troubleshooting and analysis |
| Customer Experience | Manage and minimize complexity shown to the end user, avoid cognitive load, and deliver on committments |
| End User Support | Service desk, technical support, documentation and knowledge base development |
| Executive Engagement | Project proposals, support for board and advisory presentations, governance committees, and status reporting |
| Portfolio Optimization | Prioritization, finding and eliminating redundacy and waste, effective lifecycle management |
| Process Improvement | Metrics, customer feedback, and collaborative conversations |
| Project Management | Bring organizational value through effective planning and execution Transition to support |
| Service Design | ITIL-based service definition, capacity planning, delivery metrics, and incident management |
| Strategy Development | Clear business drivers combined with rich conceptual understanding of technology solutions and how they fit into an overall architecture and strategic roadmap |
| Team Development | Investment in team training, self-study groups, feedback, and stretch goals |